FAQs

Shipping & Returns

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 2-3 day for the tracking information to become available. Track the status of your order here.

I have not received my package, what should I do?

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. Please allow 2-3 day for the tracking information to become available. To track your order visit the Order Tracking page.

For further assistance, please contact us at Here.

Can I change or cancel my order?

You can only cancel your order within 6 hours from purchasing time of the same day. Please contact our support team.

How do I make an exchange?

Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Please contact email us at Here with the option “I want to make an exchange”. Our customer service team will assist you with the returns process.

  • Submit a return request within 30 days of purchase via the returns procedure stated above
  • Make a new order

Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of Aladank.com

Payment

Available Payments

At Aladank, we accept all major forms of credit cards, as well as several other forms of payment: 💳

• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Gift Card

We do not accept the following forms of payment:

• CODs
• Merchandise Return Cards

Important Payment Information:

• Credit cards are not charged until order products are shipped.
• Some debit and bank check cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by Aladank upon shipment of products.
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• Merchandise Return Cards are valid for in-store purchases only.

Do you offer discounts?

The coupon is available On the entire range of products “CUT5” with a 5% discount.